Release Notes for inContact WFO 16.1
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Release Dates — March 14, 2016 for Premises; March 28, 2016 for Hosted and Hybrid
Obtaining the Release Software
Hosted customers will receive information regarding the update timelines for their deployment. For Premises customers, inContact WFO software must be obtained and installed through the inContact WFO Installation team. Software and services are only available to customers that have a current maintenance contract with inContact.
To inquire about obtaining a new release, contact your inContact Account Manager.