Settings Details: inContact Screen Recording Client

inContact Screen Recording Client INI File Settings

In most cases, you will not need to make any changes to the INI file. However, there may be times when you are asked to do so under the supervision of inContact Support.

App-Settings

Delay

Specifies the delay in seconds before the client begins recording. The default value is 0.

Log Level

Specifies the application logging level. The default value is Info. For more information on logging levels, see Logging Type Reference.

Use_Logging

Specifies whether to use client application logging. The field accepts the values of 1 for enabled and 0 for disabled, with 1 as the default.

Priority

Specifies the priority for the client process. The field accepts the following values from highest to lowest: realtime, high, abovenormal, normal, belownormal, low. The default value is belownormal.

Create_Form

Specifies that a console window be displayed when the client runs. The field accepts the values of 1 for enabled and 0 for disabled, with 0 as the default.

Capture-Settings

This section of the INI file controls how screens are recorded. It also provides optional settings that allow capturing a fixed resolution portion of the screen. This can be useful in certain environments where issues persist with capturing specific resolutions. For example, if the settings are configured as left = 0, right = 1024, bottom = 768, top = 0, the top left 1024x768 pixels of the screen would be captured.

Custom_Capture

Specifies that custom capture be used by the client. The field accepts the values of 1 for enabled and 0 for disabled, with 0 as the default.

Custom_Capture_Left

Specifies the left border setting in pixels for the custom capture. The field accepts numeric values, with 0 as the default. This setting is disregarded unless Custom_Capture is enabled.

Custom_Capture_Right

Specifies the right border setting in pixels for the custom capture. The field accepts numeric values, with 0 as the default. This setting is disregarded unless Custom_Capture is enabled.

Custom_Capture_Bottom

Specifies the lower border setting in pixels for the custom capture. The field accepts numeric values, with 0 as the default. This setting is disregarded unless Custom_Capture is enabled.

Custom_Capture_Top

Specifies the upper border setting in pixels for the custom capture. The field accepts numeric values, with 0 as the default. This setting is disregarded unless Custom_Capture is enabled.

Capture_Frequency

Specifies the time in milliseconds between screen captures. The field accepts numeric values, with 1000 as the default.

Livemon_Capture_Frequency

Specifies the time in milliseconds between screen captures that can be viewed in the Live Monitor Screen View. The field accepts numeric values, with 5000 as the default.

Width_Slices

Works with the Height_Slices setting to determine how portions of screen data are collected. The field accepts numeric values, with 1 as the default. If Width_Slices is set to 1 and Height_Slices is set to 10, data is captured as 10 vertical slices and 1 width slice.

Height_Slices

Works with the Width_Slices setting to determine how portions of screen data are collected. The field accepts numeric values, with 10 as the default.

Use_Mirror

Can be used to force the client to use a mirror driver as opposed to the standard bitblt driver for capturing screens. The field accepts the values of 1 for enabled and 0 for disabled, with 0 as the default.

Server-Settings

This section of the INI file specifies the screen recording servers to which the client should connect. Depending on the customer environment, multiple servers may be used for redundancy or load balancing.

This section displays 10 Screencap_Host and Screencap_Port entries. Up to 10 servers can be specified in the client installation wizard. If more than 10 servers are used, you can add the additional servers here.

Number_Screencap_Servers

Specifies the number of screen recording servers to which the client will connect. The number of Screencap_Host and Screencap_Port settings in this section should match this number. The field accepts numeric values, with 1 as the default.

Screencap_Host<#>

IP address of first screen recording server. The default value is Not Configured if a value was not specified in the client installation wizard.

Screencap_Port<#>

Specifies the TCP port used to connect to the corresponding Screencap_Host. The default value is 5633. If there is no matching Screencap_Host, the setting is disregarded.