Shift Activity Types Overview

Shift activity types allow you to specify activities that are associated with shifts in your organization, such as lunch, breaks, training sessions, and meetings, and to set labor rules surrounding those activities. These settings affect other aspects of scheduling in inContact Workforce Management v1. For example:

• Paid activities count toward maximum and minimum hours per week or day and toward overtime calculations; unpaid activities do not.  If your settings allow a maximum of 40 hours per week, you can schedule employees for five nine-hour days where each day has a one-hour unpaid lunch, so they are only working eight paid hours each day.
• The Late Threshold value is used by the Real Time Roster to determine if an employee is late for an activity. For example, if the threshold for lunch is 300 seconds (five minutes) and the employee is still logged in to the PBX four minutes after lunch has started, the roster does not show the employee as late.
• The length and frequency of shift activity types is established when they are used in a shift template. For example, if some employees take 10 minute breaks and some take 15 minute breaks, only one Break shift activity type is needed. However, the employee schedules would use different shift templates. For more information, see Shift Templates and Schedule Types Overview.

inContact Workforce Management v1 is preconfigured with these shift activity types: Lunch, Break, Meeting, and Training. If other types are needed by your organization, you must create them in order to assign them to schedules.

Related Tasks

• Add Shift Activity Types
• Delete Shift Activity Types