Page Details: General Settings

Site Settings

Site Settings are used only in installations that include both inContact WFO and inContact Workforce Management v1 to enable users to log in to one web portal and then access the other portal without having to log in again. If you have a standalone inContact WFM v1 system, this section does not apply.

Clarity Web Address

Displays the IP address or host name of the server hosting the inContact WFM v1 Web Portal. This address includes a port number if both web portals are hosted on the same server (for example, http://192.168.0.1:8008). The address must begin with http:// (or https:// if SSL is in use).

Discover Web Address

Displays the IP address or host name of the server hosting the inContact WFO Web Portal. The address must begin with http:// (or https:// if SSL is in use).

Email Settings

SMTP Host Email Server

Displays the hostname of the SMTP mail server inContact Workforce Management v1 uses to send emails.

"Send from" Email Account

Displays the address of the account inContact WFM v1 uses to send emails. This can be any email address, real or fake, and does not have to be tied to the provided username and password. Since this email address is typically not monitored for replies, some organizations use a fake address (for example, donotreply@yourcompany.com).

"Send from" Username

Displays the username for authentication to the SMTP server.

"Send from" Password

Displays the password for authentication to the SMTP server.

Enable Email Notifications

If this checkbox is selected, inContact Workforce Management v1 sends notifications of schedules, PTO approvals, and so forth. This setting controls all emails sent by inContact WFM v1 except those sent when users reset their passwords.

Forgot Password Settings

Password Max Length

Displays the maximum number of characters a password can contain. There is no minimum requirement unless you enforce password strength; see PCI Password Settings.

Password special characters length

Displays the number of special characters the password can contain. There is no minimum requirement unless you enforce password strength; see PCI Password Settings.

Mail Subject

Displays the subject line of the email users receive when they click the "Forgot Your Password?" link.

Mail Body

Displays the body of the email users receive when they click the "Forgot Your Password?" link.

Active Directory Settings

Settings in this section are not used by inContact Workforce Management v1 in the cloud.

Login Settings

Settings in this section are not used by inContact Workforce Management v1 in the cloud.

PCI Password Settings

PCI Password Settings are optional settings that control password policy for inContact Workforce Management v1 user accounts, based on the PCI Security Standards Council's Data Security Standard (viewable at their website). Passwords are automatically "salted" by inContact WFM v1, and password changes are tracked through both the Audit Log and the System Activity Summary Report.

Changing these settings in the web portal does not automatically force users to change their passwords. The settings do not affect users until their passwords are changed, either by the user or an administrator. To enforce PCI settings, you must force users to change their passwords or change the passwords for them.

These settings apply only to database user accounts and do not impact Windows accounts used with hybrid or AD authentication.

Max Failed Logins

Specifies the number of times a user can attempt to log in before their account is locked. Locked accounts must be unlocked by an administrative user before the user may attempt another login. This setting does not apply in a inContact Workforce Management v1 standalone system if the account is a Superuser. In systems that include both inContact WFO and inContact Workforce Management v1, you can choose whether or not to apply the setting to superusers. The default value is 0.

Number of Days

Applies only if the Prevent Password Reused checkbox is selected. Specifies how many days of password history inContact WFM v1 will check to see if the password has previously been used.

Number of Days Prompt Password Expires

Applies only if the Password Expires Enforcement checkbox is selected. Specifies the number of days in advance inContact WFM v1 will warn the user that their password is about to expire. Setting this value to zero (0) causes all passwords to expire immediately. The default value is 1.

Number of Days Password Expires

Applies only if the Password Expires Enforcement checkbox is selected. Specifies the number of days a password can remain active. The default value is 1.

Number of Prevent Password

Applies only if the Prevent Password Reused checkbox is selected. Specifies how many historical passwords inContact WFM v1 will check to see if the password has previously been used.

Prevent Password Reused

When the checkbox is selected, password changes are checked against a password history to prevent reuse. inContact WFM v1 does not trace passwords unless this feature is enabled, so the reuse look-back will not consider or compare passwords used before this setting was enabled. Must be used in conjunction with either or both of these settings: Number of Prevent Password and Number of Days.

Password Expires Enforcement

When the checkbox is selected, controls how long a password can remain active. This applies to all inContact WFM v1 accounts, including those that are superusers. Must be used in conjunction with either or both of these settings: Number of Days Prompt Password Expires and Number of Days Password Expires.

Strength Enforcement

When the checkbox is selected, forces all new passwords to be a minimum of eight characters in length and to contain at least one of each of the following:

• lowercase letters
• UPPERCASE letters
• Numbers
• Special characters

The default value is not selected.

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