Access Items in the Content Library
Overview
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The Content Library enables supervisors to upload files to be shared with agents who have access to the inContact WFO Web Portal.
This
For more information, see Content Library Overview.
- In the inContact WFO Web Portal, click CoachingContent Library.
- Click a category.
- Click the item in the category content list, and open or save the file as directed by your web browser.
See Also
- Page Details: Content Library — for details on the information fields shown in the Content Library category content list