Quality Management > Content Library > Creating Content Library Categories

Create Content Library Categories

Required Permission: Allow Content Library Management

OverviewClosed

Content Library categories allow you to assign content to the appropriate users and make the content easy for them to find. inContact recommends planning the structure and categories for your Content Library on paper prior to setting up the library within inContact WFO.

This topic explains how to create a category.

For more information, see Content Library Overview.

  1. In the inContact WFO Web Portal, click CoachingManage ContentContent Categories.
  2. Type a Title for the new category.
  3. For Parent Category, select Root or select an existing category if the new category is a sub-category.
  4. Click Save.

See Also