Recording > Recording Playback > Finding Recordings > Using My Filters

Use My Filters

OverviewClosed

The inContact WFO Web Portal provides access to recordings made by inContact WFO. You can filter the list of recordings to display only selected interactions.

This topic explains how to use saved Call List filters, known as My Filters in the inContact WFO Web Portal.

For more information, see Finding Recordings Overview.

  1. In the inContact WFO Web Portal, click Interactions ListCall List My Filters.
  2. Click Private Filters or Public Filters to open the appropriate group of filters.
  3. Click Apply next to the filter to be used.

See Also