Delete Items from the Content Library
Required Permission: Allow Content Library Management
Overview
The Content Library enables supervisors to upload files to be shared with agents who have access to the inContact WFO Web Portal.
This
For more information, see Content Library Overview.
Deleting an item from the Content Library only removes it from the inContact WFO Web Portal. It does not remove the underlying file from your system server. You should always notify your inContact WFO application administrator when you delete items from the Content Library.
- In the inContact WFO Web Portal, click CoachingContent Library.
- Click a category.
- Click Delete for the item in the category content list.
- Click Okay.
See Also
- Page Details: Content Library — for details on the information fields shown in the Content Library category content list