Recording > Recording Playback > Working with Recordings > Viewing Completed Surveys for a Recording

View Completed Surveys for a Recording

Required Permission — Allow Viewing Surveys

OverviewClosed

The inContact WFO Web Portal provides access to recordings made by inContact WFO.

This topic explains how to view completed surveys associated with an interaction from the Call List.

For more information, see Working with Recordings Overview.

This functionality is not available unless your organization uses the optional inContact Survey product, and there are calls in your system with completed surveys.

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Locate the call record, right-click, and select View Completed Surveys from the pop-up menu.

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