inContact WFO Administration > Configuration and Settings > inContact Workforce Optimization Widgets > Posting News Items

Post News Items

OverviewClosed

The News widget allows administrative users to quickly push one-line information to group(s) of agents and other users.

This topic explains how to post news items for display in the News widget.

For more information, see inContact Workforce Optimization Widgets Overview.

News posts are limited to 288 characters, including all letters, numerals, and characters. You can press the [Enter] key to create line breaks. Posts are sent to all users unless you limit the posting to specific labor units, inContact Groups, or both.

  1. In the inContact WFO Web Portal, click Home Dashboard and then click a dashboard that contains the News widget.
  2. Click the gear icon located in top right corner of the News widget.
  3. Optional: Select the labor unit(s) you want to view this posting.

    The Labor Unit list will not contain any data unless your deployment includes inContact Workforce Management v1.

  4. Optional: Select the inContact Group(s) you want to view this posting.
  5. In the Add News field, type text for the post.
  6. Click Save.

See Also