Create Custom Recording Schedules
Overview
Schedules are collections of business rules that govern recordings in inContact WFO.
This
For more information, see Recording Schedules Overview.
- In the inContact WFO Web Portal, click AdministrationSchedulingCreate Schedule.
- Click Create a Custom Schedule (Advanced).
- Set the schedule criteria and parameters.
- Click Save.
See Also
- Page Details: New Schedule — for information on the criteria and parameters that can be configured on this page