Workforce Management > inContact WFM v2 Integrations > Cisco UCCX Integration > Cisco Requirements for UCCX Integration

Cisco Requirements for UCCX Integrations

OverviewClosed

inContact Workforce Management v2 can integrate with Cisco Unified Call Center Express (UCCX) to receive both historical call data and real-time agent status information.

This topic provides a reference to the required Cisco components for this integration.

For more information, see Cisco UCCX Integration Overview.

Hardware

Review the Cisco UCCX installation and configuration guide, the administrator guide, and the hardware and system software specifications. These documents address server, agent computer, and telephone hardware requirements and restrictions that Cisco recommends.

Software

This integration has been tested with and is supported for:

  • Cisco UCCX v10.6

Licensing

Additional Cisco licensing may be required to fully use features in this integration. Contact your Cisco representative to confirm any additional licensing requirements.