Recording > Recording Playback > Working with Recordings > Viewing Completed Evaluations for a Recording

View Completed Evaluations for a Recording

Required Permission — Allow Viewing of User's Own Records, Allow Viewing of QA Evaluations, or both

OverviewClosed

The inContact WFO Web Portal provides access to recordings made by inContact WFO.

This topic explains how to view completed evaluations associated with an interaction from the Call List.

For more information, see Working with Recordings Overview.

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Locate the call record, right-click, and select View Completed Evaluations from the pop-up menu.
  3. Double-click the evaluation to be viewed.

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