Workforce Management > inContact WFM v1 Configuration > Application and System Settings > Widget Settings Reference

Page Details: Widget Settings

Integrations to Facebook and Twitter require additional tasks on those social media platforms. Visit the Facebook or Twitter developer portals for more information.

Twitter Settings

Twitter Screen Name: Type the screen name of the Twitter account to be used for the integration, not the User ID.
Number of Twitter Posts to Show: Set this value based on the space available on the inContact WFM v1 Home tab and the frequency of tweets. Up to 100 tweets can be displayed.
Twitter Access Token: Type the value provided when your Twitter application was created.
Twitter Access Token Secret: Type the value provided when your Twitter application was created.
Twitter Consumer Key: Type the value provided when your Twitter application was created.
Twitter Consumer Secret: Type the value provided when your Twitter application was created.

Facebook Settings

Facebook App ID: Type the ID provided when you registered your site with Facebook.
Facebook App Secret: Type the value provided when you registered your site with Facebook. This setting is used to decode encrypted messages from Facebook.
Facebook Page ID: Type the ID for your Facebook home page.
Number of Facebook Posts to Show: Set this value based on the space available on the inContact WFM v1 Home tab and the frequency of posts.
Facebook Publish Access Token: Type the value generated by Facebook when you created your Facebook application. This value is used by inContact WFM v1 to publish schedule announcements to a Facebook page.

Misc

Widget Refresh Frequency (seconds): Specifies how often each widget refreshes its display.

Related Tasks

Configure Widget Settings