Export Recordings

Required Permission — Allow Downloading of Export, Allow Emailing of Export, or both

1. In the inContact WFO Web Portal, click Interactions List Call List.
   
2. Locate the call record, right-click, and select Export Selected from the pop-up menu.
   
   Optional: Select Multiple Recordings for Export

   Select multiple calls using standard Windows methods, then right-click any of the chosen calls and select Export Selected from the drop-down menu.

   
3. Select the file format for the exported call.
   
4. Optional: Export to Email

   Select the checkbox for Export to Email and type an email address in the Address field.

   
5. Click Next.
6. Optional: Create Filename Mask

   1. Click New.
   2. Type a name for the filename mask in the Name field.
   3. Type the path for the mask in the Mask field.
   4. Optional: To see a preview of how the mask looks when applied to the selected file, click the refresh icon to the right of the Mask field.
   5. Click Save.

   
7. Click a filename mask to apply it to the exported recording and then click OK.
   

See Also

• Finding Recordings Overview — for more information on locating specific recorded interactions
• Page Details: Call List — for more information on the Call List page
• Location File Mask Reference — for more information on creating custom filename masks