Quality Management > Forms > Enable QA Evaluation Forms

Enable QA Evaluation Forms

Required Permissions — Allow QA Form Administration

OverviewClosed

To help ensure historical accuracy and continuity in reporting, inContact WFO does not allow forms to be deleted once they have been used. However, they can be disabled.

This topic explains how to enable a form that was previously disabled. There is no limit to the number of times a form can be disabled and re-enabled.

For more information, see QA Evaluation Forms Overview.

  1. In the inContact WFO Web Portal, click CoachingQuality AssuranceManage Forms.
  2. For Form State, select either Disabled or All. By default, the QA Forms Listing shows only active forms.
  3. Optional: Make selections for Form Type, Group, or both, to further limit your search.
  4. Click Filter.
  5. Locate the form and click Enable.

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