inContact WFO Administration > Users and Groups > inContact Groups > Delete inContact Groups

Delete inContact Groups

Required Permission — Allow Group Administration

OverviewClosed

inContact Groups are collections of users you define in a way that makes sense for your organization.

This topic explains how to delete an inContact Group.

For more information, see inContact Groups Overview.

Deleting inContact Groups is not recommended. It affects historical reporting because the deleted group will not be available as a filter. Also, deleted groups cannot be recovered.

If the inContact Group was created via synchronization with inContact Central, you should only modify or delete it in Central, not in inContact WFO.

Deleting inContact Groups does not delete the users in those groups.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsGroups.
  2. Click the group name.
  3. Click Delete .
  4. Click OK.

See Also