Workforce Management > inContact WFM v1 Configuration > Labor, Shift and Schedule Settings > Shift Activity Types > Adding Shift Activity Types
Add Shift Activity Types
Overview
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Shift activity types allow you to specify activities associated with shifts and schedules in your organization. This
For more information about shift activity types, see Shift Activity Types Overview.
- In the inContact WFM v1 Web Portal, click Configuration System Settings Workmodes.
- Click Add Shift Activity in the Shift Activity Types pane.
- Enter a unique name for the new shift activity type in the Name field.
- Optional: Select the Paid Activity checkbox if it applies.
- Optional: Click the Color field and select a value from the color picker to customize the appearance of this activity type on employee schedules. The default color is red.
- Optional: Enter a value in the Late Threshold (seconds) field to control when the employee shows as late in the Real Time Roster. The default value is 0.
- Click any Save button on the page and then click OK.