Recording > Recording Playback > Working with Recordings > Deleting a Recording File Mask

Delete Recording File Masks

Required Permission — Allow Downloading of Export

OverviewClosed

For security reasons, file names in inContact WFO are non-intuitive by design. When you export recordings from the Call List, you can create custom file masks to make the file names more meaningful.

This topic explains how to delete a file mask when it is no longer needed.

For more information, see Working with Recordings Overview.

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Right-click any call record and select Export Selected from the pop-up menu.
  3. Click Next.
  4. Click the file mask and then click Delete.

See Also