Quality Management > Content Library > Viewing Content Acknowledgments

View Content Acknowledgments

Required Permission: Allow Content Library Management

OverviewClosed

Content acknowledgments enable supervisors to see which agents have or have not reviewed or acknowledged their assigned items in the Content Library.

This topic explains how to view content acknowledgments.

For more information, see Content Library Overview.

  1. In the inContact WFO Web Portal, click CoachingManage ContentContent Acknowledgments.
  2. Specify any search criteria and then click Search.

See Also