Quality Management > Content Library > Editing Items in the Content Library

Edit Items in the Content Library

Required Permission: Allow Content Library Management

OverviewClosed

The Content Library enables supervisors to upload files to be shared with agents who have access to the inContact WFO Web Portal.

This topic explains how to edit the fields that describe items within the Content Library. It does not cover how to edit the underlying file for an item.

For more information, see Content Library Overview.

  1. In the inContact WFO Web Portal, click CoachingContent Library.
  2. Click a category.
  3. Click Edit for the item in the category content list.
  4. Edit the fields for the item.
  5. Click Save.

See Also