Quality Management > Achievements > Achievement Types Reference

Page Details: Achievement Types

Achievement Types Information Fields

Name
Displays the name given the achievement when it was added.
Description
Displays the description, if any, given the achievement when it was added.
Icon
Displays the icon shown when the agent is notified of the awarded achievement by widget.
Points
Displays the number of points the agent receives when the achievement is awarded.
Published Date
Displays the date the achievement type was created. If the achievement type is edited, this date is updated to reflect the date the edited achievement was saved.
Start Date
Displays the first date that this achievement type can be or could have been awarded, either automatically or ad hoc.
End Date
Displays the last date that this achievement type can be or could have been awarded, either automatically or ad hoc.

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