Assignment Inbox Overview
When you log into the inContact WFO Web Portal, it opens to the last page you accessed. The first time you log in, it opens to the Home tab. You can also return to the Home tab at any time.
The Home tab is where you access your evaluations and other assignments using the Assignment Inbox.
The Assignment Inbox enables supervisors to distribute evaluations and documents (for example, training material and announcements) to inContact Workforce Optimization users. You can view new and pending assignments in your inbox, and mark them completed once you finish them.
If your organization uses the inContact Quality Management review process, you will also use the Assignment Inbox feature to review, question, or dispute evaluations.
New Assignments
The New Assignments list shows documents that have been assigned to your inContact Groups but that you have not yet viewed. It also shows evaluations completed on your performance and awaiting your review or acknowledgment. When you have new assignments, an envelope icon appears at the top of the portal. Clicking this icon opens the New Assignments list.
Clicking an assigned file opens it in a separate window or tab, depending on the file type. When you complete an assignment and click Done, the entry is moved from New Assignments to Reviewed Assignments.
Pending Assignments
When you review an evaluation and question or dispute it, the evaluation's status changes to Question or Dispute, respectively, and it moves from the New Assignments list to the Pending Assignments list. The current number of pending assignments appears next to the link in the left navigation menu. Items in the Pending Assignments list are sorted alphabetically by title, then by assigned date, oldest to newest.
Reviewed Assignments
Items remain in this list for you to review until they are deleted from the Content Library by an administrator (documents) or by an evaluator (evaluations).