inContact WFO Administration > Users and Groups > inContact Groups > Add Agents to inContact Groups

Add Agents to inContact Groups

Required Permission — Allow Group Administration

OverviewClosed

inContact Groups are collections of users you define in a way that makes sense for your organization.

This topic explains how to add agents to inContact Groups.

For more information, see inContact Groups Overview.

If the inContact Group was created via synchronization with inContact Central, you should not perform this task. Instead, add agents to the team in Central and allow the changes to synchronize with inContact WFO.

Only agents can be added inContact Groups. Agents are users who have the Agent field selected and at least one extension or phone number entered in the Phones field in their user accounts.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsGroups.
  2. Click the group to which the agents will be added.
  3. Click the right-facing arrow to move agents from Available Users to Attached Users.
  4. Click Save.

See Also