Customize the Call List
Overview
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The Call List allows
This
For more information, see Recording Playback Overview.
- In the inContact WFO Web Portal, click Interactions List Call List.
- Click Settings.
- Under Call List Settings, select or clear the applicable checkbox(es) for the Call List columns and then click Save.
- Optional: Drag columns to the left or right to change the order in which they are displayed.
- Optional: Click a column header to sort the Call List by the contents of that column.
inContact WFO does not save sorting choices if you leave the Call List.
See Also
- Page Details: Call List Settings — for information on settings that control the default appearance of the Call List