Quality Management > Arbitration and Review > Disputing a QA Evaluation

Dispute QA Evaluations

OverviewClosed

If your organization uses the inContact WFO QA review process, youagents can review, question, and acknowledge evaluations after they have been submitted.

When the arbitration workflow has been enabled for an evaluation form, youagents can also choose to dispute the evaluation.

This topic explains how to dispute an evaluation.

For more information, see QA Review Process Overview.

The Add a Comment field is required for disputed evaluations.

  1. In the inContact WFO Web Portal, click HomeAssignment InboxNew Assignments.
  2. Click the evaluation to open it.
  3. Review the evaluation and Add a Comment.
  4. Click Dispute.

See Also