Workforce Management > inContact WFM v1 Configuration > Employee Accounts > Editing Employee Accounts

Edit Employee Accounts

OverviewClosed

Users must have employee accounts in order to be scheduled and tracked on the Real Time Roster, even if they will never log in to the inContact WFM v1 Web Portal.

This topic explains how to edit an existing employee account.

For more information, see Employee Accounts Overview.

  1. In the inContact WFM v1 Web Portal, click EmployeesSearch.
  2. In the Search Criteria pane, type one or more identifying criteria and then click the Search button in that pane.
  3. Locate the employee in the Search Results grid and click Edit.
  4. In the Edit Employee Information dialog, edit the values as needed and then click Save.

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