Edit Recording Schedules
Overview
Schedules are collections of business rules that govern recordings in inContact WFO.
This
For more information, see Recording Schedules Overview.
- In the inContact WFO Web Portal, click AdministrationSchedulingFind Schedule.
- Move users from Schedule Owners to Schedule Owners Listed to narrow your search to schedules created by or assigned to specific users; move users from Schedule Owners Listed to Schedule Owners to exclude them from your search. To retrieve all schedules, skip this step.
- Click Search.
- Click Edit (indicated by the pencil icon) for the schedule to be edited.
- Revise the schedule's criteria and parameters as needed.
- Click Save Schedule.
See Also
- Page Details: Schedule Query — for details regarding the information displayed on this page
- Page Details: New Schedule — for information on available schedule criteria and parameters