Edit Mapped Workstations
Overview
By default, inContact WFO matches Windows usernames from user profiles and logged-in Screen Recording clients to associate workstations with agents. In environments where this default method cannot be used, you can add individual, statically mapped workstations
This
For more information, see inContact Screen Recording Overview.
- In the inContact WFO Web Portal, click AdministrationSystem SettingsWorkstations Settings.
- Click the Edit icon for the workstation to be edited.
- Edit the Device ID field, Station field, or both.
- Click Save.
See Also
- Page Details: Workstations List — for information on fields displayed on this page