Recording > Recording Playback > Working with Recordings > Editing Bookmarks

Edit Bookmarks

Required Permission: Allow Bookmarking.

OverviewClosed

Bookmarks allow you to add free-form text notes to a recording. They can be either external (applying to an entire recording), or internal (associated with a specific section of a recording).

This topic explains how to edit both internal and external bookmarks.

For more information, see Working with Recordings Overview.

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Locate the call record, right-click, and select Play from the pop-up menu to launch the Web Player.
    AlternativeClosed

    Click the Play icon to the left of the Record ID.

  3. Locate the bookmark in the Layer Details pane and click the expand icon next to it.
  4. Click Edit, make your changes to the bookmark, and then click Save.

See Also