Page Details: News Widget
The News widget allows administrative users to quickly push one-line information to group(s) of agents and other users.
For more information, see inContact Workforce Optimization Widgets Overview.
Widget Settings
You can filter the display by inContact Group and, if your deployment includes inContact Workforce Management v1, by labor unit. Only groups and labor units to which you have access are available. You can also filter by keyword and date range.
Filter settings do not stay in effect after you have logged out of the inContact WFO Web Portal or moved to another page.
Widget Display
Each News posting displays this information in this order:
- Text
- Displays the content of the posting. Users with permission to post news items will see an Edit link next to the text of the post.
- Date
- Displays the date the content was posted in the format MM/DD/YYYY.
- Time
- Displays the time the content was posted in the format HH:MM AM or HH:MM PM.
- Name
- Displays the first and last name of the user who posted the content.
When the News widget loads, the widget displays the 10 most recent news postings. When you select filter criteria, the widget displays all postings that were ever posted that meet the search criteria.