Add Mapped Workstations
Overview
By default, inContact WFO matches Windows usernames from user profiles and logged-in Screen Recording clients to associate workstations with agents.
This
For more information, see inContact Screen Recording Overview.
A common reason for mapping workstations is that Windows usernames are not unique for each user. However, multiple inContact WFO features do not work correctly in this scenario. See Workstation Considerations in inContact Screen Recording Overview.
- In the inContact WFO Web Portal, click AdministrationSystem SettingsWorkstations Settings.
- Click Add.
- For Device ID, type the phone extension associated to the workstation.
- For Station, type the Windows workstation name or its IP address (if static).
- Click Save.
See Also
- Page Details: Workstations List — for information on fields displayed on this page
- Import Workstations — for information on adding multiple entries to the list of mapped workstations