Recording > Recording Playback > Finding Recordings > Editing My Filters

Edit Saved Filters

OverviewClosed

The inContact WFO Web Portal provides access to recordings made by inContact WFO. You can filter the list of recordings to display only selected interactions.

This topic explains how to edit saved Call List filters, known as My Filters in the inContact WFO Web Portal.

For more information, see Finding Recordings Overview.

  1. In the inContact WFO Web Portal, click Interactions ListCall List My Filters.
  2. Click Private Filters or Public Filters to open the appropriate group of filters.
  3. Click Edit next to the filter to be used.
  4. Revise the filter settings and criteria.
  5. Click Save As My Filter.
  6. Optional: Type a new name for the filter (this will save the edited filter as a new filter and leave the original filter unchanged).
  7. Optional: Select whether the filter will be Public or Private.

    The default status is Private. If the filter you are editing was a Public filter, and you want it to remain public, you must change this setting.

  8. Click OK

See Also