Workforce Management > inContact WFM v1 Configuration > Labor, Shift and Schedule Settings > PTO Blackout Dates Overview
PTO Blackout Dates Overview
PTO blackout dates are periods defined by your organization during which personal time off is limited. inContact Workforce Management v1 administrators can specify the dates and date ranges for limited PTO requests.
Once the PTO request limit has been reached, blackout dates appear as black on all employee schedules, and are labeled with the information typed in the Description field (for example, "PTO Blackout: Two-Date Sale" as shown in the image).
When a blackout period has passed, you can delete it without affecting historical schedules.
