Quality Management > Content Library > Content Library Reference

Page Details: Content Library

OverviewClosed

The Content Library enables supervisors to upload files that can be shared with agents who have access to the inContact WFO Web Portal.

For more information, see Content Library Overview.

Library Item Information Fields

You can sort the list of library items by clicking on any column header.

Title
Displays the name of the item assigned at the time it was uploaded to the Content Library.
Assigned Date
Displays the date the content was uploaded to the Content Library.
Type
Displays the underlying file type of the item, such as PDF, Excel (.xls), Word (.doc), and so forth.
Size
Displays the size of the underlying file. Individual files cannot exceed 10 MB, and this limit can be lowered upon request by the inContact WFO Support team.
Assigned By
Displays the name of the user who originally uploaded the item to the Content Library.
Assigned Categories
Displays all of the Content Library categories to which this item is assigned.
Actions
Displays buttons for the actions that can be taken on library items: Edit and Delete. This column appears only if you have the Allow Content Library Management permission.

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