Workforce Management > inContact WFM v2 Integrations > Avaya CMS Integration > Avaya Requirements for CMS Integration
Avaya Requirements for Avaya CMS Integrations
Overview
inContact Workforce Management v2 can integrate with Avaya Call Management System (CMS) to receive both historical call data and real-time agent status information.
This
For more information, see Avaya CMS Integration Overview.
Hardware
This integration has been tested with and is supported for:
- Avaya CMS-compatible Media Server (typically Avaya S8300, S8500, or S8700)
Software
This integration has been tested with and is supported for:
- Avaya Call Management System R17
- RT_Socket Interface v4.3.28
- Generic-RTA Interface v6.1.17, pl:0
Licensing
In addition to CMS licenses, this integration requires the following licensing:
- One CMS user account license for inContact WFM v2. This account must be a UNIX dbaccess group member.
- RT-Socket license
- Generic-RTA license
RT-Socket has a built-in limit of 3,500 agents that can be increased by Avaya. Contact Avaya Professional Services for more information.