Business Closures Overview
Business closures are dates and times when you know employees do not need to be scheduled. These may include holidays (such as New Year's Day or the Fourth of July in the United States); days when employees will be at a company meeting; office or employee re-locations, and so forth.
If an office is closed one day each month (such as the first weekday of the month), configure those days as business closures. If an office is closed the same day each week (such as Sunday), there is no need to configure a business closure for it. Simply do not check that day on the schedule type(s).
Annual holidays must be entered each year. Business closures that affect multiple days (for example, a week-long inventory shutdown) must be entered one day at a time. Business closures cannot be edited. If you need to make a change to a business closure, you must delete and re-add it.
If a business closure affects multiple locations, you must create a separate closure for each location. If you add a business closure for a time frame during which employees are already scheduled at that location, inContact WFM v1 displays a warning message. Business closures display at a user's location on the Edit Calendar and Edit Schedule pages, and inContact WFM v1 will not allow users to manually add shifts during those times.
Once a closure date has passed, you can delete the business closure without affecting historical schedules.