Online Help for inContact Workforce Optimization
This site is for HostedIf all inContact WFO functionality is in the cloud, and you use the inContact Cloud Contact Center, you have a Hosted deployment. inContact WFO. If you use PremisesIf all inContact WFO functionality is hosted onsite, you have a Premises deployment. or HybridIf some inContact WFO functionality is in the cloud, but the recording integration is not with the inContact ACD, you have a Hybrid deployment. inContact WFO, click here.
Highlights
- Release Notes for 16.1
- Site Requirements for 16.1
- New for 16.1 — cloud-based WFM in standard and enterprise versions. See inContact Workforce Management Overview.
- New for 16.1 — see how agents view their own performance and coach more effectively. See Agent Self-Evaluation Overview
Starting Points
For everyone:
For supervisors: