Locations Overview
Locations are places to which employees are assigned for labor law compliance. Locations are tied to schedule types, which specify the labor rules used for scheduling.
For most organizations, locations in inContact WFM v1 correspond to physical locations such as offices and contact centers. However, if different labor rules apply to different employees at a single physical location, you may need to create different locations in inContact WFM v1 for each class of employee at that site. A default location is automatically created when inContact WFM v1 is installed.
Locations can be deleted or edited as necessary; however, a location cannot be deleted if it is used by any employee account. At least one location must exist so that new users may be added, and this is typically configured during installation. If only one location remains, the system will not allow you to delete it, and will display a warning message if you attempt to do so.