Quality Management > Content Library > Adding an Item to the Content Library

Add Items to the Content Library

Required Permission: Allow Content Library Management

OverviewClosed
  1. In the inContact WFO Web Portal, click CoachingManage ContentAdd Content.
  2. Click Browse, navigate to the file to be added to the library, and click Open.
  3. Click Upload File.
  4. Type a Title.
  5. Optional: Select a Priority.
  6. Optional: Type a Duration.
  7. Select the category(ies) in which this item will appear.
  8. Select the inContact Groups which should have access to this item.
  9. Click Save.

See Also