Add Items to the Content Library
Required Permission: Allow Content Library Management
Overview
The Content Library enables supervisors to upload files that can be shared with agents who have access to the inContact WFO Web Portal.
This
For more information, see Content Library Overview.
- In the inContact WFO Web Portal, click CoachingManage ContentAdd Content.
- Click Browse, navigate to the file to be added to the library, and click Open.
- Click Upload File.
- Type a Title.
- Optional: Select a Priority.
- Optional: Type a Duration.
- Select the category(ies) in which this item will appear.
- Select the inContact Groups which should have access to this item.
- Click Save.
See Also
- Page Details: Add Content — for details on fields used in adding an item to the Content Library