Recording > Recording Playback > Working with Recordings > Applying a Manual Blackout to a Recording

Apply Manual Blackouts to Recordings

Required Permission — Allow Player Blackout

OverviewClosed

Blackouts are usually handled during the original interaction by the inContact WFO application or by an agent using On-Demand.

This topic explains how to apply a manual blackout to a completed recording.

For more information, see Working with Recordings Overview or Security & Encryption Overview.

Manual blackouts result in permanent deletion of audio and video information from the file, and cannot be undone.

  1. Follow the procedure for Play Recordings.
  2. Note the start and end times of the portion to be blacked out as shown in the waveform display.
  3. Right-click in the waveform display and drag to select an area of the recording.
  4. In the Start field, type the time at which the blackout should begin.
  5. In the Stop field, type the time at which the blackout should end.
  6. Click OK, and then click OK again to confirm the blackout.

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