inContact WFO Administration > Configuration and Settings > Services > Server Settings Reference

Settings Details: inContact Screen Recording Server

OverviewClosed

inContact Screen Recording is an optional, separately-licensed feature that allows you to record agent workstation activity and to view agent desktops in near-real time. The Screen Recording Server service manages connections from inContact Screen Recording clients. A system may have one or more instances of the Screen Recording Server service if this feature is used. The actual name of the service is CC_ScreenCapServer.

This topic explains settings and other reference information regarding this service.

For more information, see inContact Workforce Optimization Services Overview.

Screen Recording Server settings are configured in the inContact WFO Web Portal on the Screen Capture Settings screen.

Screen Recording Server Web Portal Settings

Host
Specifies the IP address or server name of the server hosting Screen Recording.
Port
Specifies the communication port used by Screen Recording. The default value is 5633.
HTTP Port
Specifies the port used for messaging traffic with Live Info Broker. The default value is 2014.
Write to Temp
Determines whether screen recording files are written to a temporary location. Typically used when the server hosting inContact Screen Recording is not local to the audio recording server. The default value is cleared.
Default Temp Location
Specifies the UNC path location where temporary video files are written. Works in conjunction with the previous setting. The default value is c:\temp\cc_screencapserver.
Raise Error on Start Fail
Determines whether an error level log entry and notification are generated every time the server cannot initiate a recording with a client workstation. The default value is selected.
SSL Certificate Name
Specifies the security certificate name if SSL is used.
SSL Certificate Pass
Specifies the password for the security certificate if SSL is used.
Screen Capture Path
Specifies the UNC path location where screen recordings are stored.
Location
Specifies the location with which this Screen Recording server is associated. This setting accepts values from a drop-down list of valid locations.