View QA Acknowledgments
Overview
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If your organization uses the inContact WFO QA review process, agents can review, question, and acknowledge evaluations after they have been submitted.
This
For more information, see QA Review Process Overview.
- In the inContact WFO Web Portal, click CoachingQuality AssuranceSearch QA Acknowledgments.
- Select any applicable criteria.
- Click Search.
See Also
- Page Details: Search QA Acknowledgments — for information on the search criteria and evaluation information fields shown on this page