Quality Management > Arbitration and Review > Viewing QA Acknowledgments

View QA Acknowledgments

OverviewClosed

If your organization uses the inContact WFO QA review process, agents can review, question, and acknowledge evaluations after they have been submitted.

This topic explains how to view the acknowledgment status for a list of evaluations.

For more information, see QA Review Process Overview.

  1. In the inContact WFO Web Portal, click CoachingQuality AssuranceSearch QA Acknowledgments.
  2. Select any applicable criteria.
  3. Click Search.

See Also