inContact WFO Administration > Users and Groups > inContact Groups > Remove Agents from inContact Groups

Remove Agents from inContact Groups

Required Permission — Allow Group Administration

OverviewClosed

inContact Groups are collections of users you define in a way that makes sense for your organization.

This topic explains how to remove agents from inContact Groups.

For more information, see inContact Groups Overview.

If the inContact Group was created via synchronization with inContact Central, you should not perform this task. Instead, remove agents from the team in Central and allow the changes to synchronize with inContact WFO.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsGroups.
  2. Click the group from which the agents are to be removed.
  3. Click the left-facing arrow to move agents from Attached Users to Available Users.
  4. Click Save.

See Also