Recording > Recording Playback > Working with Recordings > Editing a Recording's Metadata

Edit Recording Metadata

Required Permission — User Edit Field permissions for at least one user field

OverviewClosed

inContact WFO provides multiple user-defined fields that can be edited from within the Call List. These fields allow you to provide more information (metadata) about the recording.

This topic explains how to edit metadata for a specific interaction from the Call List.

For more information, see Working with Recordings Overview.

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Locate the call record, right-click, and select Edit Call from the pop-up menu.
  3. Select a field to edit from the drop-down list.

    If your inContact WFO administrator has named the individual user fields, those names will appear in the list instead of User1 and so forth.

  4. Type the desired text in the field. If data already exists, you can edit or clear that data.
  5. Repeat steps 3 and 4 if you need to edit other fields. When you have finished editing metadata, click OK.

    You can remove a field from the Edit Call dialog box by clicking the red X next to that field. However, this does not remove that field's data from the call record.

See Also