Quality Management > Evaluations > Viewing Completed or In-Progress Evaluations

View Completed or In-Progress Evaluations

Required Permissions — Allow Viewing QA Evaluations

OverviewClosed

inContact WFO allows you to save unfinished evaluations for later completion, as well as edit or delete submitted evaluations if you have permissions to do so.

This topic explains how to find and open an existing evaluation.

For more information, see QA Evaluations Overview.

View an Evaluation from the Evaluations List

  1. In the inContact WFO Web Portal, click CoachingQuality AssuranceSearch QA Evaluations.
  2. Set the search criteria and click Search.
  3. Double-click the evaluation to open it.

View an Evaluation from the Call List

  1. In the inContact WFO Web Portal, click Interactions List Call List.
  2. Right-click the call record and select View Completed Evaluations to open a new window containing the Search QA Evaluations page, with evaluations for the selected call listed at the bottom of the window.
  3. Double-click any evaluation to open it.

See Also