View Completed or In-Progress Evaluations
Required Permissions — Allow Viewing QA Evaluations
View an Evaluation from the Evaluations List
- In the inContact WFO Web Portal, click CoachingQuality AssuranceSearch QA Evaluations.
- Set the search criteria and click Search.
- Double-click the evaluation to open it.
View an Evaluation from the Call List
- In the inContact WFO Web Portal, click Interactions List Call List.
- Right-click the call record and select View Completed Evaluations to open a new window containing the Search QA Evaluations page, with evaluations for the selected call listed at the bottom of the window.
- Double-click any evaluation to open it.
See Also
- Complete In-Progress Evaluations — for details on changing or finishing an evaluation started previously
- Edit QA Evaluations — for details on changing an evaluation that has previously been submitted
- Delete QA Evaluations — for details removing an evaluation that has previously been submitted
- Page Details: Search QA Evaluation — for information on the search criteria and evaluation information fields shown in the QA Evaluations Listing