inContact Workforce Management v2 Requirements for Cisco UCCX Integrations
inContact Workforce Management v2 can integrate with Cisco Unified Call Center Express(UCCX) to receive both historical call data and real-time agent status information.
This
For more information, see Cisco UCCX Integration Overview.
Hardware
A physical or virtual server is required at the customer's site to host the Hub services that obtain information from the UCCX server. inContact WFM v2 hardware requirements vary depending on the deployment model and whether additional inContact Workforce Optimization products are being deployed. Appropriate hardware is identified during the discovery process.
Ports
The following table provides details about the ports used in this integration.
| Process | Port | Transport | Direction | Description |
|---|---|---|---|---|
| ODBC | 1504 | TCP | Outbound | Default listener port on the UCCX server for ODBC connection requests. |
Software
This integration has been tested with and is supported for:
- inContact Workforce Management v2 16.1 or later
The following third-party software is also required if the Cisco database is Informix:
- IBM Informix ODBC driver and SDK (available on the Cisco UCCX installation disk)
Informix databases allow a maximum of eight connections. inContact WFM v2 requires two connections: one for historical and one for real-time data.
Licensing
This integration requires the following licensing:
- One (1) inContact WFM v2 license per user