Server Requirements
Hardware Requirements
An on-premises server (known as the PREMISES Server) is required only if you are using inContact Screen Recording. This server must have a public-facing IP address. Hardware specifications are determined by inContact WFO Sales Engineering during the sales process.
In general, inContact recommends a server with at least 4 GB of RAM and a quad-core processor. The server can be either physical or virtual. If the PREMISES server hosts RabbitMQ, it must have at least 6 GB of RAM.
The PREMISES server should be built using this drive configuration:
| Drive Letter | Drive Purpose | Size |
|---|---|---|
| C: | System | 50 GB |
| D: | Applications | 20 GB |
| E: | Storage | TBD |
Hardware requirements are affected by the average call volume and duration, and the length of time you wish to retain recordings.
Software Requirements
inContact WFO has been tested with and supports the following software environment for system servers:
- Operating System — Windows Server 2012 R2
- Protocols — IPv4
Prerequisites
The inContact WFO deployment team will install and configure the software on the PREMISES Server. In addition to the inContact WFO software, they will also install the following prerequisites:
- .NET Framework v3.5, v4.0, v4.5.1, and v4.5.2
- Microsoft Visual C++ Runtime v8.0.50727.4053 (for more detail on this software, see knowledgebase article 973544 on Microsoft's support site).
- Microsoft PowerShell v2.0 or greater (for more detail on this software, see knowledgebase article 968929 on Microsoft's support site).
- Windows Installer v4.5 or greater
- Microsoft Report Viewer Redistributable 2008, 2010, and 2012 (for more detail on this software, see knowledgebase article 971119 on Microsoft's support site).
- A self-signed SSL certificate to enable secure communication between the PREMISE Server and the cloud.
Licensing
inContact WFO Sales Engineering explains licensing requirements during the sales process.