inContact Workforce Optimization Services Overview
inContact WFO includes a number of different services that perform various functions within the application. The services used in your system can vary depending on:
- Deployment model — Hosted, Hybrid, or Premises
- Modules and features — inContact Speech Analytics, inContact Workforce Management v2, and so forth
- System topology — some situations require multiple instances of services (such as multiple sites or different ACD/PBX environments)
The design document created by your inContact WFO Sales Engineer will show you the services used in your system, and the servers on which they are located.
In
It is still a best practice for administrators of inContact Workforce Optimization systems to have a basic understanding of their application services are present and how they work together to help inContact WFO meet the needs of their organizations.
For those services that do include user-configured functionality, you will see links to the relevant tasks at the end of this
Related References
- Details: Hybrid Services
- Details: Premises Services
- Page Details: API Server List
- Settings Details: API Server
- Settings Details: Archiver
- Settings Details: CometDaemon
- Settings Details: Live Info Broker
- Settings Details: Logger Service
- Settings Details: On-Demand Server
- Settings Details: Scheduling Service
- Settings Details: inContact Screen Recording Server
- Settings Details: Service Bus Proxy
- Settings Details: Transcoder Service
- Settings Details: Web Media Server
- Settings Details: WebSocket Server