inContact WFO Administration > Users and Groups > inContact Groups > Edit inContact Groups

Edit inContact Groups

Required Permission — Allow Group Administration

OverviewClosed

inContact Groups are collections of users you define in a way that makes sense for your organization.

This topic explains how to edit an inContact Group.

For more information, see inContact Groups Overview.

If the inContact Group was created via synchronization with inContact Central, you should only modify or delete it in Central, not in inContact WFO.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsGroups.
  2. Click the group name.
  3. Click Edit.
  4. Type a new name for the group and click Save.

See Also